FAQ

Welcome to the Revokado FAQ. Here, you’ll find answers to common questions about our products, orders, shipping, returns, payments, and customer support. If your question is not listed, please contact us at info@revokado.com.

1. ORDERS

Q: How do I place an order?
A: Simply browse our products on revokado.com, select the items you want, add them to your cart, and proceed to checkout. Provide your shipping and billing details, choose a payment method, and confirm your order.

Q: Can I modify or cancel my order after placing it?
A: Orders can only be modified or cancelled before processing begins. Once your order is processed or shipped, it cannot be cancelled and must follow the 30-Day Return & Refund Policy.

Q: Will I receive an order confirmation?
A: Yes. Once your order is successfully placed, you will receive a confirmation email with your order number and summary.

2. SHIPPING

Q: When will my order be shipped?
A: Orders are processed within 1–3 business days (Monday–Friday). Orders placed after 5:00 PM or on weekends/public holidays will be processed the next business day.

Q: How long does delivery take?
A:

  • Transit Time: 4–8 business days

  • Estimated Delivery: 7–12 business days
    Delivery times are estimates and may vary due to courier delays, weather, customs, or other factors.

Q: How can I track my order?
A: After your order is shipped, you will receive a shipping confirmation email with tracking details. Please allow 24–48 hours for tracking information to update.

Q: What if my address is incorrect or delivery fails?
A: Customers are responsible for providing accurate addresses. Packages returned due to incorrect addresses, refusal, or failed delivery may incur reshipping fees.

3. RETURNS & REFUNDS

Q: What is your return policy?
A: We offer a 30-Day Refund & Return Policy. Items must be unused, in original condition, and returned with all accessories and packaging. Refunds are processed to the original payment method after inspection.

Q: How do I return an item?
A: Contact us at info@revokado.com within 30 days of delivery. Include your order number and photos if the item is damaged or incorrect. We will provide return instructions.

Q: Are there items that cannot be returned?
A: Yes. Non-returnable items include:

  • Used or damaged products caused by customer misuse

  • Items returned after 30 days

  • Clearance or final sale items

  • Gift cards (if applicable)

Q: How long does it take to receive a refund?
A: Refunds are typically processed within 5–10 business days after the returned item is received and approved. Bank processing times may vary.

4. PAYMENTS

Q: What payment methods do you accept?
A: We accept:

  • Visa, Mastercard, American Express

  • Debit cards

  • Shopify-supported payment methods (may vary by region)

Q: Is it safe to use my card on your website?
A: Yes. All payments are processed securely via Shopify-approved, PCI-compliant gateways. Revokado does not store full card information.

Q: Can I pay in currencies other than GBP (£)?
A: Our prices are listed in GBP (£). Your bank may convert the payment to your local currency, and additional conversion fees may apply.

5. CUSTOMER SERVICE

Q: How can I contact customer support?
A: You can reach us:

  • Email: info@revokado.com

  • Phone: +44 20 3089 8090

  • Hours: Monday–Friday, 9:00 AM – 5:00 PM (GMT)

Q: When will I get a response to my email?
A: We aim to respond within 24 hours (Monday–Friday). Weekend inquiries will be answered the following Monday.

6. ACCOUNT & WEBSITE

Q: Do I need an account to place an order?
A: No. You can checkout as a guest. Creating an account allows you to track orders, save shipping information, and access order history.

Q: How do I reset my password?
A: On the login page, click “Forgot password?” and follow the instructions to reset your password.

7. MISCELLANEOUS

Q: Can I ship to a different address than my billing address?
A: Yes. You can specify a different shipping address during checkout.

Q: Do you ship internationally?
A: Yes, we ship to selected international destinations. Shipping fees, customs duties, and import taxes are the customer’s responsibility.

Q: What should I do if I receive a damaged or defective item?
A: Contact us at info@revokado.com within 7 days of delivery with your order number and photos. We will arrange a replacement or refund.

8. CONTACT US

If you have additional questions not covered in this FAQ, our customer service team is happy to assist:

Revokado
🌐 Website: https://revokado.com
📧 Email: info@revokado.com
📞 Phone: +44 20 3089 8090
📍 Address: 64 Lorrimore Rd, London, SE17 3LZ, United Kingdom